To manage the impact of inflation, service providers will increase price/rate cards and optimize costs by employing automation and adjusting locations mix, scopes and roles. In addition, many Vietnamese solution providers are now open to the possibilities presented by emerging technologies like artificial intelligence , machine learning, blockchain, etc. As a result, Vietnam is the perfect location for businesses that are looking for solutions that are not only technologically advanced but also economical.

Outsourcing is a viable option for startups that can’t afford to hire an in-house team of developers or engineers. It’s also an excellent way to keep costs down while allowing businesses to focus on revenue-generating activities, free up resources for task priority, and provide access to world-class technology. As a result, businesses in many sectors are expected to look for IT service providers with experienced cloud engineers and developers familiar with cloud infrastructure and management. These professionals will assist companies in preventing cloud bill shock and ensuring the safety of their data. Previously, companies commonly hired different performers for each task when developing their software. For example, design and business analysis were handled by one company, development by another, and further technical support and updates by a third.

Top 3 Outsourcing Trends To Watch For In 2023

The practice of outsourcing is changing as clients seek shorter contracts with fewer or one provider instead of dealing with multiple providers in the past. This ensures stable BPO services and avoids fluctuations or disruptions caused by switching providers. Deloitte reported that 64% of businesses plan to invest in security capabilities to combat security threats and ensure the reliability of their infrastructure. Strengthening cyber security will help you earn the trust of customers and feel more confident in the market during times of cyber attacks.

outsourcing trends 2023

Given the critical nature of these tasks, handing over control to a third party may cause some discomfort. But, in order to work effectively with these teams, companies’ IT leaders must get used to the idea that they will have less control over how tasks are accomplished. If you rely on only your own ability to bring in and train IT professionals, you might need to put off urgent projects, as those processes take time.

IT Outsourcing 2023 Overview & Trends

Whether you’re a startup or an established player, outsourcing can help you scale up and stay afloat. Whatever your status in software outsourcing, this guide is for you. If you’re considering outsourcing your software development, it will help you get started right. If you’re currently outsourcing, it will provide benchmarking and best practice ideas. Sunbytes is an offshore IT staff augmentation, dedicated teams & custom software development firm with offices in the Netherlands, Vietnam, Germany, Brazil, and the Philippines.

  • This is happening because of the need for more specialized skills and knowledge, as well as the need to develop more robust and secure software.
  • Outsourcing is a viable option for startups that can’t afford to hire an in-house team of developers or engineers.
  • The range of outsourced value-creation processes is growing and is, in some cases, extending to core business processes such as lending.
  • With the increasing cyber threats globally, security is one of the top 5 major trends in the IT outsourcing market.
  • It is outsourcing of services to some company or individual located not far from the location of the business.
  • Machines, apparatus, equipment, and other devices are included in this category.
  • It’s all about creating a win-win relationship with software development outsourcing companies—one where both sides benefit from the collaboration.

Time Tracking Keep projects on track and budget with the most definitive proof of work. Employee Monitoring Measure and boost workforce productivity by capturing and analyzing activities in real time. Even when it comes to outsourcing, bringing in a third-party accountant is nothing new.

The 2023 Global IT Outsourcing Market

The days of relying on a single partner in one offshore location are gone, and IT leaders are now seeking to spread their application portfolio across the globe to minimize future risks. Accelerance CEO Andy outsourcing trends Hilliard states that they are witnessing a growing trend of clients considering relationships with multiple software outsourcing partners. Critical infrastructures are at the forefront of this development.

outsourcing trends 2023

For example, cloud computing will enable businesses to have faster access to data and applications, reducing their latency and improving performance. It will also make it easier for businesses to become more agile and responsive to changes in the market. We see a few significant trends set to play out in the coming year. Then we’ll check out tech trends we expect to be important in IT outsourcing. Some things about the outsourcing industry will always be the same. For example, the core principles of outsourcing — reducing costs, maximizing efficiency, and gaining access to a wide range of resources — remain rock solid.

Software development outsourcing to Ukraine: what to consider during the war

As customers and providers are able to share the benefits of cost savings, they will be more likely to partner with each other in the future. By incentivizing service providers to focus on maximizing cost efficiencies and increasing the quality of service. It will also likely lead to increased transparency and collaboration between customers and service providers, who will be able to share data and best practices to get the most out of the relationship. Include the continued trend toward decoupling applications and infrastructure from each other. This allows IT teams to move their apps to different runtime environments, including public and private cloud and container-based projects.

Also, more people start using blockchain services due to their better cyber defense compared to other solutions. Enterprises will need more blockchain professionals, which are now few. Thus, they will contact outsourcing companies to find well-trained professionals in developing decentralized apps and NFTs.

Additional factors influencing IT outsourcing trends in 2023

India, China, and Malaysia are the top countries for business process outsourcing. About 50% of businesses believe that outsourcing work results in lower quality. The top reason for outsourcing among 70% of companies is cost reduction. The cloud allows around90% of companiesto embrace more outsourcing opportunities by enabling teams to reach a wider range of distributed professionals. We’re leaning in, listening to leaders throughout the industry, knowledge sharing, and prognosticating based on our real-world experience. If you are a brand that genuinely cares about your customer and the customer experience, there is a danger in expecting bargain basement pricing from your nearshore and offshore BPOs.

outsourcing trends 2023

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